Shipping Policy
We make every effort to ship your package within 2-5 business days and will email you a tracking number when your package is shipped. Most orders are shipped on Tuesdays and Fridays. We will notify you via email if there is a problem with your order.
Domestic Shipping
**Important**
International Shipping - We only ship to Canada, the United Kingdom, and several European countries at this time via USPS First Class International Mail on orders weighing up to 4 pounds (including packaging materials). If you would like to purchase something from our site and are not in one of the countries listed, please contact us directly for a shipping quote.
Returns
Due to the nature of our products, all sales are final. That being said, we want you to be satisfied with your purchase! Please contact us directly if there are any questions, concerns or issues.
Military Discount
We are proud of our U.S. armed forces and truly appreciate your service to our country. As a "thank you" we offer a 10% discount to all active military and all veterans. To receive the military discount code, please email us at info@lakewoodsoapcompany.com with your branch of service and your dates of service. The code is good for 10% off any order (does not include shipping charges) and never expires. We ask that you do not share this code with anyone else.
We make every effort to ship your package within 2-5 business days and will email you a tracking number when your package is shipped. Most orders are shipped on Tuesdays and Fridays. We will notify you via email if there is a problem with your order.
Domestic Shipping
- We ship via United States Postal Service (USPS) Priority Mail for a flat rate of $7.49 for all orders less than $59.99.
- Orders totaling over $60.00 will be shipped for free via USPS Mail to all addresses located within the United States.
- Orders weighing 13 ounces or less will have the option to ship via the USPS First Class Package/Parcel Mail rate at checkout. Please note that shipping weight differs from the actual product weight.
- APO/FPO addresses: At this time we are having difficulties with our website not accepting military addresses. Please email us and we will send you a PayPal invoice for the items you wish to order. We apologize for this extra step and hope the issue will be resolved in a timely manner by our website host.
**Important**
- Please double check that your shipping address is correct before placing your order. We will not replace items shipped to an incorrect address provided by the customer.
- If you haven't received your package within 15 days after receiving your tracking information, please contact us so that we can resolve the matter.
International Shipping - We only ship to Canada, the United Kingdom, and several European countries at this time via USPS First Class International Mail on orders weighing up to 4 pounds (including packaging materials). If you would like to purchase something from our site and are not in one of the countries listed, please contact us directly for a shipping quote.
Returns
Due to the nature of our products, all sales are final. That being said, we want you to be satisfied with your purchase! Please contact us directly if there are any questions, concerns or issues.
Military Discount
We are proud of our U.S. armed forces and truly appreciate your service to our country. As a "thank you" we offer a 10% discount to all active military and all veterans. To receive the military discount code, please email us at info@lakewoodsoapcompany.com with your branch of service and your dates of service. The code is good for 10% off any order (does not include shipping charges) and never expires. We ask that you do not share this code with anyone else.